From Ayres Rock to Sydney via Melbourne
William Angliss Institute recently hosted 10 candidates for two days’ intensive learning about customer service management as part of their program supported by Jetstar in collaboration with Voyages Indigenous Tourism Australia.
For the program candidates worked to identify customer needs within the workplace by interviewing key staff to determine customer preferences in order to provide the best products and services. They created and personally distributed surveys to direct and indirect customers and developed or improved and implemented a standard operating procedure (SOP), which they then monitored and assessed.
The program also focuses on using effective communication skills to take responsibility for finding solutions for complaints and also how to manage conflict so that they result in positive outcomes.
The first part of the program was delivered at William Angliss Institute’s Melbourne CBD campus, the second part sees candidates presenting their projects to Voyages CEO Andrew Williams and Jetstar CEO David Hall in Sydney.
Of the 10 candidates, five are graduates from the Indigenous Traineeship Program at Ayers Rock Resorts which has been delivered by William Angliss Institute since 2012.
All candidates are currently working at Ayers Rock Resort in a variety of departments and hotels.
VOYAGES INDIGENOUS TOURISM AUSTRALIA
Voyages Indigenous Tourism Australia has managed various resorts on behalf of the Indigenous Land Corporation (ILC). Voyages offers experience-based holidays in spectacular wilderness locations including Ayers Rock Resort in the iconic Red Centre, Home Valley Station in the Kimberley region of Western Australia, and tourism facilities at Mossman Gorge in tropical Queensland. For more information visit https://www.voyages.com.au/
The Star Sydney is looking for Apprentice Chefs
Star Sydney are currently taking expressions of interest for enrollment in The Star Culinary Institution to start in early December.
Restaurant & Catering Apprenticeships
Restaurant & Catering Industry Association of Australia (Provider number 6868) is a Registered Training Organisation (RTO) and as such is able to deliver nationally recognised certificate level training and industry short courses.
Butcher Aspire - put some meat on your career bones!
Interested in starting your butchery career? HTN is looking for individuals to undertake the HTN Aspire Program at Granville TAFE with the opportunity to score a butchery apprenticeship with HTN at the end.
, industry news
ICC Sydney - current jobs and future careers
Now open, ICC Sydney is Australia’s premier fully-integrated convention, exhibition and entertainment precinct.
Cookery & Wine Courses - sound like your thing?
Do you have a passion for food or wine? A chef or sommelier course will put you in the world of great taste.
Topics: bar attendant TAFE NSW
, catering manager TAFE NSW
, chef safe nsw
, commercial cookery TAFE NSW
, kitchen operations TAFE NSW
, meat processing TAFE NSW
, retail baking TAFE NSW
, sommelier TAFE NSW
, sous chef tafe nsw
, TAFE NSW
, TAFE NSW hospitality courses
, wine grape grower TAFE NSW
, wine industry operations TAFE NSW
Total Chef Aspire - realise your aspirations at HTN
Check out HTN's ASPIRE Students. They are all at the end of their 3rd week of the program and have already learnt many useful skills, tips, tricks and techniques they can use!
Topics: Aspire program
, certificate III
, commercial cookery
, total chef aspire
Culinary Jobs at ICC Sydney
ICC Culinary Services - delivering exceptional food and beverage experiences.
Hospitality and Tourism - TAFE QLD will prepare you for a successful career
Enter the lucrative industry of hospitality and tourism and learn skills that can land you a job anywhere in the world.