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Discover your future in Hospitality and Tourism

Your next team member awaits...
Is Tourism your game? Take the plunge!
Get your hospitality career cooking!!
Is Tourism your game? Take the plunge!

Get your hospitality career cooking!!

Your next team member awaits...
CAREERS

From Ayres Rock to Sydney via Melbourne

William Angliss Institute recently hosted 10 candidates for two days’ intensive learning about customer service management as part of their program supported by Jetstar in collaboration with Voyages Indigenous Tourism Australia.

For the program candidates worked to identify customer needs within the workplace by interviewing key staff to determine customer preferences in order to provide the best products and services. They created and personally distributed surveys to direct and indirect customers and developed or improved and implemented a standard operating procedure (SOP), which they then monitored and assessed.

The program also focuses on using effective communication skills to take responsibility for finding solutions for complaints and also how to manage conflict so that they result in positive outcomes.

The first part of the program was delivered at William Angliss Institute’s Melbourne CBD campus, the second part sees candidates presenting their projects to Voyages CEO Andrew Williams and Jetstar CEO David Hall in Sydney.

Of the 10 candidates, five are graduates from the Indigenous Traineeship Program at Ayers Rock Resorts which has been delivered by William Angliss Institute since 2012.

All candidates are currently working at Ayers Rock Resort in a variety of departments and hotels.

VOYAGES INDIGENOUS TOURISM AUSTRALIA


Voyages Indigenous Tourism Australia has managed various resorts on behalf of the Indigenous Land Corporation (ILC). Voyages offers experience-based holidays in spectacular wilderness locations including Ayers Rock Resort in the iconic Red Centre, Home Valley Station in the Kimberley region of Western Australia, and tourism facilities at Mossman Gorge in tropical Queensland.  For more information visit https://www.voyages.com.au/

CAREERS

TAFE NSW will help hone your ambitions....

Matt Moran learned his culinary craft at TAFE

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Safe Work Australia
CAREERS

Milk Texturing and Coffee Art

This is an advanced course, it is recommended that participants have completed Advanced Espresso, with some work experience in a commercial environment or have extensive industry experience up to 6 months working as a barista.

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CAREERS

Puff Pastry short courses at William Angliss

In this hands on, comprehensive class learn how to master the intricate art of lamination to create, and perfect, puff pastry.

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HTN
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Taralga's Tahlia Collins wins Apprentice of the Year

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CAREERS

Apply now for a July start at William Angliss!

William Angliss Institute is accepting enrolments for a midyear intake for Commercial Cookery, Patisserie and Hospitality Management, so why wait any longer to pursue your passion?

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Bulla Gastronorm
CAREERS

QLD Hotel & Hospitality School

Hear what students at the QLD Hotel & Hospitality School have to say about the International Hospitality Service Program.

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CAREERS

ICC Sydney supporting diversity and inclusion

The events and hospitality industry is fortunate in being very diverse across a number of streams, and ICC Sydney will continue to support all backgrounds and celebrate their successes.

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