Head home Jump to Skillspassport

Discover your future in Hospitality and Tourism

Your next team member awaits...
Is Tourism your game? Take the plunge!
Get your hospitality career cooking!!
Is Tourism your game? Take the plunge!

Get your hospitality career cooking!!

Your next team member awaits...
CAREERS

From Ayres Rock to Sydney via Melbourne

William Angliss Institute recently hosted 10 candidates for two days’ intensive learning about customer service management as part of their program supported by Jetstar in collaboration with Voyages Indigenous Tourism Australia.

For the program candidates worked to identify customer needs within the workplace by interviewing key staff to determine customer preferences in order to provide the best products and services. They created and personally distributed surveys to direct and indirect customers and developed or improved and implemented a standard operating procedure (SOP), which they then monitored and assessed.

The program also focuses on using effective communication skills to take responsibility for finding solutions for complaints and also how to manage conflict so that they result in positive outcomes.

The first part of the program was delivered at William Angliss Institute’s Melbourne CBD campus, the second part sees candidates presenting their projects to Voyages CEO Andrew Williams and Jetstar CEO David Hall in Sydney.

Of the 10 candidates, five are graduates from the Indigenous Traineeship Program at Ayers Rock Resorts which has been delivered by William Angliss Institute since 2012.

All candidates are currently working at Ayers Rock Resort in a variety of departments and hotels.

VOYAGES INDIGENOUS TOURISM AUSTRALIA


Voyages Indigenous Tourism Australia has managed various resorts on behalf of the Indigenous Land Corporation (ILC). Voyages offers experience-based holidays in spectacular wilderness locations including Ayers Rock Resort in the iconic Red Centre, Home Valley Station in the Kimberley region of Western Australia, and tourism facilities at Mossman Gorge in tropical Queensland.  For more information visit https://www.voyages.com.au/

CAREERS

William Angliss Open Day - 13 August - Melbourne

If you’re considering an exciting career in Foods, Tourism, Hospitality or Events, be sure to visit our annual Melbourne Open Day on Sunday 13 August between 10.00am and 3.00pm!

Read more...

CAREERS

The GC2018 effect: jobs boom in the tourism, hospitality and events industry

The tourism, events and hospitality industry in Australia is currently experiencing high-growth, especially on the Gold Coast with the upcoming Gold Coast 2018 Commonwealth Games, with an anticipated 100,000 visitors to the region next year for the GC2018 event alone.

Read more...

Stanley College
CAREERS

Total Chef Aspire - realise your aspirations at HTN

Check out HTN's ASPIRE Students. They are all at the end of their 3rd week of the program and have already learnt many useful skills, tips, tricks and techniques they can use!

Read more...

CAREERS

Mona proposes new waterfront hotel

Founder of Mona, David Walsh has unveiled intentions for a 172 room, 5-star hotel on the museum’s current site in Berriedale, Tasmania.

Read more...

gippsland
CAREERS

Expand your career horizon in events at TAFE QLD

If planning large-scale projects makes you tick, get caught up in the excitement of one of TAFE QLD's event management courses.

Read more...

Ascet: Dont waste another year
CAREERS

TAFE NSW: Cookery and Wine Courses

Do you have a passion for food or wine? A chef or sommelier course will put you in the world of great taste.

Read more...

CAREERS

Master of Food Systems and Gastronomy at William Angliss

Do you want to generate positive change within the food system?

Read more...

CAREERS

Commercial Cooking and Hospitality: Looking Ahead in 2017

In the heavily subjective spaces of cookery and hospitality, riding the trends is as important as setting them. Let's look ahead to what's next.

Read more...

NSW Seafood Survey - can you help?