WHAT CAN I DO?

Waiter

Waiters, also known as food and beverage attendants, have busy and exciting jobs that require very good customer service and communications skills. They can work in many different types of hospitality industry businesses including restaurants and cafes, hotels, pubs, and clubs.

What would I do?

  • Set tables with clean linen or place mats, cutlery, crockery and glasses
  • Welcome and seat customers and hand menus to them
  • Tell guests about the menu and drinks and appropriate combinations of food and drinks
  • Take customers’ orders and pass them to kitchen staff or bar attendants
  • Serve food and drinks
  • Make up bills and present them to customers
  • Handle money or credit cards
  • Take restaurant reservations
  • Clear tables and return dishes and cutlery to the kitchens

What training do I need?

There are no formal training requirements that you need to be able to work as a waiter, but a Certificate II or III in Hospitality (Operations) would prepare you well for working in the industry as a waiter.

What personal attributes do I need?

  • Excellent personal presentation
  • Ability to work as part of a team
  • Commitment to providing excellent customer service
  • Highest level of personal cleanliness and hygiene
  • Good communication skills
  • Ability to respond and solve problems quickly

You need to be a minimum of 18 years of age to be able to serve alcohol

How much can I earn?

On average, waiters earn approximately $500 a week before tax.

How many hours can I expect to work in a week?

The number of hours a waiter can work in any week varies greatly, with much of the work being available in the evenings and at weekends. A large percentage of waiters are employed on a part-time or casual basis.

What are my employment prospects?

Employment prospects for waiters are good with most of the hospitality industry currently experiencing a shortage of skilled waiters. Future job growth is expected to be moderate with growth of the industry to continue at approximately 7%, so your prospects of finding employment as a waiter should be good.

How do I find a job as a waiter?

You could approach restaurateurs and owners and managers of other food and beverage venues in the areas you’d like to work in and ask to talk to them about employing you. Leave your CV, which should include your workplace achievements and experience and contact details. Followup your initial approaches. Many employers in the hospitality industry, though, prefer to find their staff through recommendations from their existing staff members. An approach through people you know working in the industry could be successful. Go to discoverhospitality.com.au/jobs, this is a website dedicated to helping you find employment in the hospitality industry.

WHAT CAN I DO?

Barista

Many different types of hospitality businesses employ catering assistants, offering varied and interesting employment opportunities. It’s a great way to get a start in the industry.

What would I do as a Barista?

The main task for baristas is to prepare and serve a variety of coffee beverages, as well as other hot and cold drinks such as teas and chocolate-based beverages, often in very busy and sometimes pressured situations. You would also be required to constantly maintain a high standard of cleanliness and presentation of the beverage preparation and surrounding service areas. In some businesses this may also include clearing tables and ensuring clean crockery is always available. You may be involved in operating cash registers and stock control as well.

What training do I need?

No formal training is required for baristas, however the Certificate ll in Hospitality (Operations) qualification would be useful in providing you with the basic skills to work in a number hospitality industry jobs, including as a barista.

What personal attributes do I need?

As with many hospitality industry jobs, the personal attributes you need to work as a barista focus on customer service skills. These include:

  • Good interpersonal and communication skills
  • Good personal presentation
  • The ability to work as part of a team
  • Commitment to providing a high standard of customer service
  • High level of personal cleanliness and hygiene
  • The ability to work accurately and respond quickly to requests
  • Willingness to learn
  • A responsible attitude to industry health and safety regulations

A creative flair and a passion for coffee are of benefit as well.

How much could I expect to earn?

How much you could earn in a week depends on the number of hours you work, but on average a barista earns approximately $600 per week before tax.

How many hours could I expect to work in a week?

The number of hours worked by baristas varies depending on the position, which may be full-time, part-time or casual. Many are employed on a part-time or casual basis, with much of their work involving morning, evenings and/or weekends.

What are my employment prospects?

Employment prospects for baristas are good as with most of the hospitality industry experiencing a skills and labour shortage, there are job opportunities in rural and regional areas of Australia as well as in the cities.

How do I find a job as a Barista?

Go to discoverhospitality.com.au/jobs, this is a website dedicated to helping you find employment in the hospitality industry, including as a barista. Or you could approach businesses in the areas you’d like to work in and ask to talk to them about employing you. Leave your CV, which should include your workplace achievements and experience and contact details. Make sure you follow up your initial approaches.

WHAT CAN I DO?

Bar Attendant

Bar attendants work in often busy, vibrant environments of pubs and clubs, hotels and taverns, providing customer services directly to a broad range of clients. The work is varied, available in many locations from big cities to the bush and often good prospects for advancement.

What training do I need?

You don’t need any formal qualifications to work as a bar attendant, but a Certificate II in Hospitality (Operations) would be useful in providing you with the basic skills to work as a bar attendant. This qualification is recognised nationally. Most bar attendant positions require applicants to have a statement of attainment in responsible service of alcohol (RSA) and responsible conduct of gaming (RCG).

What personal attributes do I need?

The personal attributes you need to be a bar attendant focus on interpersonal and customer service skills and your reliability. These include:

  • good interpersonal and communication skills
  • good personal presentation
  • the ability to deal with unexpected situations
  • the ability to work in a team
  • commitment to providing a high standard of customer service
  • willingness to learn
  • a responsible attitude to industry health and safety regulations.

You need to be a minimum of 18 years of age to serve alcohol.

How much can I earn?

How much you can earn in a week depends on the number of hours you work, but on average a bar attendant earns between $500 and $700 a week before tax.

How many hours can I expect to work in a week?

Hours of work for bar attendants vary, depending on whether positions offered are full-time, part-time or casual. Many bar attendants are employed on a part-time or casual basis, with much of their work involving evenings and weekends.

What are my employment prospects?

Employment prospects for bar attendants are very good as there is a constant demand for reliable, skilled bar attendants. Good growth is expected for these jobs over the next few years.

How do I find a job as a Bar Attendant?

Go to discoverhospitality.com.au/jobs, this is a website dedicated to helping you find employment as a Bar Attendant. Or you could approach businesses in the areas you’d like to work in and ask to talk to them about employing you. Leave your CV, which should include your workplace achievements and experience and contact details. Make sure you follow up your initial approaches.

WHAT CAN I DO?

Sommelier

Sommeliers are specialists in wine and its service and are also referred to as wine stewards. They have a key role in restaurants and can greatly enhance a restaurant’s operation and reputation.

What would I do?

Sommeliers duties primarily involve the purchase, correct storage and service of wine and include:

  • The purchase, storage and cellar rotation of wine
  • Development of wine lists
  • Pairing wines to menus to complement food items
  • Delivery of wine service in a restaurant, including suggesting wines to guests or customers
  • Training other restaurant staff about wine

A sommelier’s role may be broader than working only with wines, expanding to include general bar duties but with a focus on wines, beers, spirits, cocktails, non-alcoholic beverages and coffees.

What training do I need?

Sommeliers are expected to have a considerable depth of knowledge of wines, Australian wines in particular, but French and other international wine products as well. In addition, they should have knowledge of other beverages and food.

Most sommelier positions require applicants to have a statement of attainment in the responsible service of alcohol (RSA).

What personal attributes do I need?

The personal attributes you need to be a sommelier focus on customer service skills. These include:

  • Good interpersonal and communication skills
  • Good personal presentation
  • A commitment to providing a high standard of customer service
  • The ability to work in a team
  • A willingness to learn
  • A responsible attitude to industry health and safety regulations.

You need to be a minimum of 18 years of age to serve alcohol.

How many hours can I expect to work a week?

In general sommeliers are employed on a full-time basis and could expect to work 40 hours per week. It is important to remember that much of their work involves evenings, weekends and shift work.

What are my employment prospects?

Employment prospects are very good as there is a constant demand for reliable, skilled sommeliers. Good growth is expected for these jobs over the next few years.

How do I find a job as a Sommelier?

Go to discoverhospitality.com.au/jobs, this is a website dedicated to helping you find employment in the hospitality industry. Or you could approach businesses in the areas you’d like to work in and ask to talk to them about employing you. Leave your CV, which should include your workplace achievements and experience and contact details. Make sure you follow up your initial approaches.

WHAT CAN I DO?

Catering Assistant

Many different types of hospitality businesses employ catering assistants, offering varied and interesting employment opportunities. It’s a great way to get a start in the industry.

What would I do?

Working as a catering assistant involves everything from organising and preparing food and beverages, setting up rooms in preparation for various types of functions and events, to serving food and beverages to clients and guests. The role may involve washing dishes and polishing glasses and cutlery, and also handling cash.

What training do I need?

Formal qualifications aren’t compulsory to work as a catering assistant, but there are nationally recognised qualifications available to help prepare you for work in this industry, and to move forward in your career. With many catering businesses requiring staff to hold a certificate in safe food handling, the Certificate II in Hospitality (Operations) is the entry-level qualification you could consider doing.

What personal attributes do I need?

As with many hospitality industry jobs, the personal attributes you need to work as a catering assistant focus on customer service skills. These include:

  • Good interpersonal and communication skills
  • The ability to work quickly and efficiently
  • The ability to work as part of a team
  • A commitment to provide a high standard of customer service
  • The highest level of personal cleanliness and hygiene
  • The ability to follow instructions and procedures
  • A willingness to learn
  • Good personal presentation.

How much can I earn?

How much catering assistants earn varies, as most are employed on a casual basis.

How many hours can I expect to work in a week?

As many catering assistants are employed on a casual basis, the number of hours worked in a week depends on the business requirements and your availability to work. It is important that you are flexible in your availability and willing to work evenings, weekends and public holidays.

What are my employment prospects?

Employment prospects are good for enthusiastic, committed individuals who have excellent customer service skills and pay attention to detail.

How do I find a job as a Catering Assistant?

Go to discoverhospitality.com.au/jobs, this is a website dedicated to helping you find employment in the hospitality industry. Or send an email and your resume to the businesses you would like to work at. Follow up your approaches.

take your super with you!
WHAT CAN I DO?

Bar Manager

Bar managers work in the often busy, vibrant environments of pubs and clubs, hotels and taverns, overseeing the smooth running of one or more bars in a hospitality business.

What would I do?

Some of a bar manager’s tasks and responsibilities may include:

  • Purchase and storage of beverage items
  • Budgeting and pricing policies
  • Staff recruitment, training and rosters
  • Ensuring relevant health, occupational health and safety and licensing regulations are met
  • Oversight of the maintenance of the cleanliness and presentation of bar and service areas to the required standard
  • The responsible sale of alcoholic beverages
  • Cashing up and banking
  • Managing the security of the premises, including opening and closing the bar
  • General bar duties, including the preparation and service of beverages.

What training do I need?

Formal qualifications aren’t required to work as a bar manager. However, nationally recognised qualifications are available to help prepare you for work in the industry, and to move forward in your career. The Diploma of Hospitality Management and the Advanced Diploma of Hospitality Management provide the skills required to work as a manager or senior manager respectively, in the hospitality industry. Bar managers are expected to have an understanding of bar operations and a significant level of experience in the hospitality industry. Most employers of bar mangers seek people having a good knowledge of beverages and extensive experience in the preparation of cocktails. Most bar manager positions require applicants to have a statement of attainment in the responsible service of alcohol (RSA).

What personal attributes do I need?

The personal attributes you need to work as a bar manager include:

  • Leadership qualities and the ability to work in a team
  • Excellent interpersonal, communication, negotiation and problem solving skills
  • The ability to pay attention to detail
  • The ability to deal with unexpected situations
  • A commitment to providing a high standard of customer service
  • Good organisational and time management skills
  • Excellent personal presentation
  • A responsible attitude to industry health and safety regulations.

How much can I earn?

How much a bar manager earns depends very much on the type of business and the experience of the individual.

How many hours can I expect to work in a week?

In general, as a bar manager, you will need to be flexible in your availability and be willing to work evenings, weekends and extended hours.

What are my employment prospects?

Experienced bar managers with excellent skills are always in demand.

How do I find a job as a Bar Manager?

Go to discoverhospitality.com.au/jobs, this is a website dedicated to helping you find employment in the hospitality industry. Or you could approach businesses in the areas you’d like to work in and ask to talk to them about employing you. Leave your CV, which should include your workplace achievements and experience and contact details. Make sure you follow up your initial approaches.

WHAT CAN I DO?

F&B Manager

Food and beverage managers oversee the operations of restaurants, bars and banqueting facilities, balancing guests’ expectations, employee needs and profitability in a range of hospitality businesses, including hotels and motels, and conference and convention centres.

What would I do?

Some of a food and beverage manager’s tasks and responsibilities may include:

  • Supervision/management of the purchase and storage of food and beverage items
  • Budgeting and pricing policies for menus and beverages
  • Menu planning in consultation with chefs/cooks
  • Supervision/management of the provision of crockery, cutlery, kitchen utensils and appliances
  • Ensuring relevant health, occupational health and safety and licensing regulations are met
  • Ensuring security of food and equipment
  • Staff recruitment, training and rosters
  • Oversight of the maintenance of the cleanliness and presentation of kitchens, dinning rooms, bars, and service, storage and other areas, to the required standard.

What training do I need?

Formal qualifications aren’t required to work as a food and beverage manager. However, nationally recognised qualifications are available to help prepare you for work in the industry, and to move forward in your career. The Diploma of Hospitality Management and the Advanced Diploma of Hospitality Management provide the skills required to work as a manager or senior manager respectively, in the hospitality industry. Food and beverage managers are expected to have a good understanding of food and beverage operations and a significant level of experience in the hospitality industry, gained as they have worked their way up through the industry over a period of time.

What personal attributes do I need?

The personal attributes you need to work as a food and beverage manager include:

  • Excellent communication and interpersonal skills
  • Excellent organisational and time management skills
  • Leadership qualities and the ability to motivate staff
  • A commitment to providing a high standard of customer service
  • The ability to pay attention to detail
  • The ability to deal with unexpected situations
  • A high standard of personal grooming and presentation
  • The ability to work under pressure
  • Excellent negotiation and problem solving skills
  • A responsible attitude to industry health and safety regulations
  • Enjoying working with a diverse range of customers.

How much can I earn?

How much a food and beverage manager earns depends very much on the type of business and the experience of the individual.

How many hours can I expect to work in a week?

In general food and beverage managers need to be flexible to work evenings, weekends and extended hours, the number of hours worked depending on the business.

What are my employment prospects?

Experienced food and beverage managers with excellent skills are always in demand.

How do I find a job as a Food and Beverage Manager?

Go to discoverhospitality.com.au/jobs, this is a website dedicated to helping you find employment in the hospitality industry. Or you could approach businesses in the areas you’d like to work in and ask to talk to them about employing you. Leave your CV, which should include your workplace achievements and experience and contact details. Make sure you follow up your initial approaches.

WHAT CAN I DO?

Catering Manager

Do you like working with people and to be involved with food as well? Do you like to be well organized? Do you like to provide excellent customer service? If this sounds like you then maybe a career in catering would suit you perfectly. You could work in any number of different types of businesses including restaurants, cafes and function centres. Or you may be interested in running your own business.

What would I do as a Catering Manager?

A catering manager’s responsibilities are many and varied, and include:

  • Consultation with clients about their catering requirements and arrangements for functions
  • Management and/or supervision of staff, including recruitment, training, rosters and planning
  • Oversight of maintenance and presentation of all equipment and service areas including kitchens, function rooms and facilities in line with hospitality industry regulations for the storage and preparation of food, and occupational health and safety
  • Complaints resolution
  • Maintaining financial records

What training do I need?

Formal qualifications aren’t required to work as a catering manager. However, nationally recognised qualifications are available to help prepare you for work in the industry, and to move forward in your career. The Diploma of Hospitality Management and the Advanced Diploma of Hospitality Management provide the skills required to work as a manager or senior manager respectively, in the hospitality industry.

What personal attributes do I need?

The personal attributes you need to work as a catering manager focus on customer services skills. You should have:

  • Good interpersonal skills and presentation
  • Good communication, negotiation and problem solving skills
  • Good organisational and time management skills
  • Leadership qualities and the ability to work in a team
  • A commitment to providing excellent customer service
  • A high level of personal cleanliness and hygiene
  • The ability to work quickly and efficiently

How many hours could I expect to work in a week?

As a catering manager the number of hours you could expect to work per week could vary depending on the position, but you could expect to often work long, irregular hours that would frequently include weekends and public holidays.

What are my employment prospects?

As with many jobs in the hospitality industry, employment prospects for catering managers are very good.

How do I get a job as a Catering Manager?

Go to discoverhospitality.com.au/jobs, this is a website dedicated to helping you find employment in the hospitality industry. Or send an email and your resume to the businesses you would like to work at. Follow up your approaches.

WHAT CAN I DO?

Restaurateur

There are probably many people who aspire to being a restaurateur, to having their own restaurant. Most of those who have achieved that dream would agree that owning a restaurant is a labour of love – the hours can be long and hard. But it’s exciting and very rewarding to succeed in what can be a very challenging occupation.

What would I do?

Is finance secured, the restaurant ready for operation having been built or renovated, decorated and fitted out, registered and licensed?

If so, then on an on-going operational basis you could expect to undertake, manage, oversee or be involved in:

  • Developing business and promotional plans and all related strategies
  • Identifying and establishing relationships with suppliers and industry partners/organisations
  • Managing capital and operational expenditure
  • Staff recruitment, training and rosters
  • Allocating tasks and priorities, coordinating resources
  • Oversight of maintenance of the premises, facilities, services and security
  • Ensuring all health, occupational health and safety and licensing regulations are met
  • Undertaking marketing and public relations activities in the local business community
  • Dispute resolution.

What training do I need?

Formal qualifications aren’t required for a career as a restaurateur; however both management skills and a comprehensive understanding of restaurant operations are recommended. Industry experience, for example as a chef, waiter, bartender or manager, is crucial to the successful operation of a restaurant.

The nationally recognised qualifications available to help prepare you for a career as a restaurateur are the Diploma of Hospitality Management and the Advanced Diploma of Hospitality Management that provide the training and skills required to work as a manager and senior manager respectively, in the hospitality industry. Working as a manager in the industry would help you to gain the experience you need to enhance your chances of successfully running a restaurant.

What personal attributes do I need?

The personal attributes you need to be a restaurateur focus on interpersonal, customer service and business management skills and include:

  • Excellent interpersonal and communication skills
  • Excellent organisational and time management skills
  • Leadership skills and the ability to lead a team and motivate staff
  • A commitment to invest in and train staff
  • The ability to develop and implement business plans and budgets
  • Enjoying working with people
  • The ability to work under pressure
  • The ability to solve problems and deal with difficult situations
  • Being willing to take responsibility and have confidence in your decisions
  • Entrepreneurial skills to identify opportunities and develop the business
  • Being prepared to seek relevant industry and/or professional advice.

How much can I earn?

The income of a restaurateur depends upon the business and how successful it is. It is important to be aware that profit margins in operating a restaurant can be low.

How many hours can I expect to work in a week?

In general, restaurateurs rarely if ever, work a standard 40-hour, nine-to-five week. Most work many more than 40 hours per week. It is important to be able to work evenings, weekends and public holidays.

What are my employment prospects?

Restaurateurs create their own job prospects. They may take over the operation of an existing restaurant, or open a new enterprise. The best opportunities are in areas with a strong local client base, and/or a steady tourist market. There is a high rate of business failure for new restaurants, so a restaurateur must make sure that their establishment keeps pace with the times and consistently operates at a high level.

WHAT CAN I DO?

Pastry Chef

What can I do?

The hospitality industry is growing and there’s a shortage of good people to fill these great jobs right now!

Canberra Institute of Technology