WHAT CAN I DO?

Concierge

In many hotels, the concierge has one of the highest profile positions, constantly in the public eye, helping guests to see that their needs are met. The concierge is vital in providing guests and visitors with that all-important positive impression of the hotel or motel and its staff.

What would I do?

As a concierge, your main task would be to provide information to guests about the hotel services, the local area and shops, current attractions or events, restaurants and cafes. You would also be of assistance to them, helping to organize and book tours or transport, especially taxis, and other forms of entertainment such as sporting events, the theatre or the movies. Guests often ask concierges to recommend restaurants and make bookings for them.

What training do I need?

Formal qualifications aren’t required to work as a concierge; however a relevant nationally recognised qualification would help prepare you for work in the industry and to move forward in your career. The Certificate II in Hospitality (Operations) is the entry-level qualification, providing the basic skills to work in this or a number of other positions in the hospitality industry. The Certificate III in Hospitality (Operations) provides additional training to develop a broader range of skills.

What personal attributes do I need?

The personal attributes you need as a concierge focus on customer service skills. You should have:

  • Excellent interpersonal and communication skills
  • Good personal presentation
  • The ability to work as part of a team
  • A commitment to providing excellent customer service
  • The ability to work quickly and efficiently
  • Good organizational and time management skills

A current driver’s licence may be a requirement. An excellent knowledge of the local area, town or city is required.

How many hours can I expect to work in a week?

Concierges are normally employed on a full-time basis. It is important that you are flexible in your availability and willing to work evenings, weekends and public holidays.

What are my employment prospects?

Employment prospects are good for enthusiastic, committed individuals who have excellent customer service skills.

How do I find a job as a Concierge?

Go to discoverhospitality.com.au/jobs, this is a website dedicated to helping you find employment in the hospitality industry. Or send an email and your resume to the hotels or motels you would like to work at. Follow up your approaches.

WHAT CAN I DO?

Door Person

Many four and five star hotels employ door persons to help welcome guests and visitors, creating that first, all-important positive impression of the organisation and its staff. Often the door person is part of the concierge department, or may undertake some of the tasks of a concierge and/or those of security. Casinos and nightclubs also employ door persons to help ensure that their guests are entitled to entry to the premises.

What would I do?

The range of tasks a door person may undertake vary depending on the business, however you would be responsible for greeting guests, helping them through the door and responding to any queries they may have. You may need to provide directions to arriving guests and visitors, and hail taxis for those departing.

What training do I need?

Formal qualifications aren’t required to work as a door person; however a relevant nationally recognised qualification would help prepare you for work in the industry and to move forward in your career. The Certificate II in Hospitality (Operations) is the entry-level qualification, providing the basic skills to work in this or a number of other positions in the hospitality industry. The Certificate III in Hospitality (Operations) provides additional training to develop a broader range of skills.

What personal attributes do I need?

The personal attributes you need as a door person focus on customer service skills. You should have:

  • Good personal presentation
  • Good interpersonal and communication skills
  • The ability to respond quickly to queries and requests
  • The ability to work quickly and safely under pressure in a sometimes noisy environment
  • The ability to work as part of a team

How many hours can I expect to work in a week?

Door persons are normally employed on a full-time basis; however, there are opportunities to work part-time or on a casual basis. It is important you are flexible in your availability as evenings, weekends and public holidays work may be involved.

What are my employment prospects?

Employment prospects are good for enthusiastic committed individuals who have excellent customer service skills.

How do I find a job as a Door Person?

Go to discoverhospitality.com.au/jobs, this is a website dedicated to helping you find employment in the hospitality industry. Or approach the hotels and motels or other businesses you would like to work in and ask to talk to them about employing you. Leave a copy of your resume with them and follow up your approaches.

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WHAT CAN I DO?

Front Office Clerk

Front office clerks, also called receptionists, are usually the first point of contact for visitors to hotels and motels. They create the all-important first impression of the business for guests and are often the contact for them throughout their stay.

What would I do?

Pretty well all of your tasks as a front office clerk focus on guests during their stay at the hotel or motel. Tasks range from welcoming and booking them in, to providing information about the facilities and location – places to go, things to see and do – and organising accounts and payments as part of their checking out. Other tasks could include cashier duties and following in-house procedures to ensure security of guests and fellow employees. Depending on the size of the hotel or motel, you may perform some concierge and/or reservations agent duties as well. Performing these extra tasks provides an excellent opportunity to learn different skills and gain knowledge that is vital if you want to move up in the industry.

What training do I need?

Formal qualifications aren’t required to work as a front office clerk; however a relevant nationally recognised qualification would help prepare you for work in this industry and to move forward in your career. The Certificate II in Hospitality (Operations) is the entry-level qualification, providing the basic skills to work as a front office clerk. The Certificate III in Hospitality (Operations) provides additional training to develop a broader range of skills.

What personal attributes do I need?

The personal attributes you need as a front office clerk or receptionist focus on customer service skills. You should have:

  • Good interpersonal skills and presentation
  • Good communication, negotiation and problem solving skills
  • A commitment to providing excellent customer service
  • Good organisational and time management skills
  • The ability to work as part of a team
  • The ability to work quickly and efficiently under pressure
  • Ability to follow instructions and procedures

How many hours can I expect to work in a week?

Front Office Clerks are normally employed to on a full-time basis; however, there are opportunities to work part-time or casually. It is important you are flexible in your availability and willing to work evenings, weekends and public holidays.

What are my employment prospects?

Employment prospects are good for enthusiastic committed individuals who have excellent customer service skills.

How do I find a job as a Front Office Clerk?

If you have access to the internet go to discoverhospitality.com.au/job-search, this is a website dedicated to helping you find employment in the hospitality industry. Or approach the hotels and motels you would like to work in and ask to talk to them about employing you. Leave a copy of your resume with them and follow up your approaches.

WHAT CAN I DO?

General Cleaners

General cleaners are responsible for cleaning the guest and employee areas of many different types of hospitality businesses including clubs, catering companies and pubs and taverns. It is a good entry-level position to the hospitality industry.

What would I do?

General cleaning tasks include cleaning all public areas of the venue to the highest possible standard. Tasks for general cleaners include dusting and polishing furniture, vacuuming or mopping floors, cleaning bathroom facilities including wet areas, and waste and rubbish disposal. Other tasks may include cleaning walls and windows. General cleaners may also be required to clean external areas of the building such as pathways and entrances.

What training do I need?

Formal qualifications aren’t required to work as a general cleaner; however a relevant nationally recognised qualification would help prepare you for work in the industry and to move forward in your career. The Certificate II in Hospitality (Operations) is the entry-level qualification you could consider doing.

What personal attributes do I need?

The personal attributes you need to work as a general cleaner include:

  • A commitment to providing a high standard of customer service
  • The ability to work quickly and efficiently under pressure
  • The willingness to learn and ability to follow procedures

How many hours can I expect to work in a week?

General cleaners are employed on a full-time, part-time or casual basis. It is important that you are flexible in your availability and willing to work evenings, weekends and public holidays.

What are my employment prospects?

Employment prospects are good for enthusiastic, committed individuals who have excellent customer service skills and pay attention to detail.

How do I find a job as a General Cleaner?

Go to discoverhospitality.com.au/jobs, this is a website dedicated to helping you find employment in the hospitality industry. Or send an email and your resume to the organisations or businesses you would like to work at. Follow up your approaches.

WHAT CAN I DO?

Guest Relations Officer

Many large prestigious hotels employ guest relations officers, their primary task being to establish and maintain goodwill between guests and the hotel. In demonstrating the highest level of courteous and efficient service, they help to ensure that guests feel welcome and that their needs will be attended to at all times during their stay.

What would I do?

All of the tasks of a guest relations officer focus on the guest and their stay at the hotel or motel. They include greeting guests and escorting them to their rooms and providing information about additional hotel services. Depending on the size of the hotel or motel, you also may perform some concierge and/or front office clerk duties. Undertaking these additional tasks provides an excellent opportunity to learn different skills and gain knowledge and experience that is essential if you want to move up in the industry.

What training do I need?

Formal qualifications aren’t required to work as a guest relations officer; however a relevant nationally recognised qualification would help prepare you for work in the industry and to move forward in your career. The Certificate II in Hospitality (Operations) is the entry-level qualification, providing the basic skills to work in this or a number of other positions in the hospitality industry. The Certificate III in Hospitality (Operations) provides additional training to develop a broader range of skills.

What personal attributes do I need?

The personal attributes you need as a guest relations officer focus on customer service skills. You should enjoy meeting and working with people and have:

  • Good interpersonal skills and presentation
  • Good communication, negotiation and problem solving skills
  • A commitment to providing excellent customer service
  • Good organisational and time management skills
  • The ability to work as part of a team
  • The ability to work quickly and efficiently under pressure

How many hours can I expect to work in a week?

Guest relations officers are normally employed on a full-time basis; however, there are opportunities to work part-time or on a casual basis. It is important you are flexible in your availability and willing to work evenings, weekends and public holidays.

What are my employment prospects?

Employment prospects are good for enthusiastic committed individuals who have excellent customer service skills.

How do I find a job as a Guest Relations Officer?

Go to discoverhospitality.com.au/jobs, this is a website dedicated to helping you find employment in the hospitality industry. Or approach the hotels and motels you would like to work in and ask to talk to them about employing you. Leave a copy of your resume with them and follow up your approaches.

WHAT CAN I DO?

House Keeping Attendant

Housekeeping or room attendants organise the daily cleaning and maintenance of rooms in hotels, motels and other places of accommodation. Meeting the usually high expectations of guests makes this a very important job that needs to be done well.

What would I do?

Hotel and motel room housekeeping tasks include cleaning all areas of a room to the highest standard. This generally involves vacuuming and dusting the room, and scrubbing bathroom and possibly kitchen, wet areas, fittings and benches. Other tasks include changing or making beds, checking and re-stocking tea, coffee, mini bar and bathroom towel and toiletry supplies and ensuring that all lights and electrical appliances are working. Anything missing from the room or unexpected is reported to a supervisor.

What training do I need?

Formal qualifications aren’t required to work as a housekeeping attendant; however a relevant nationally recognised qualification would help prepare you for work in this industry and to move forward in your career. The Certificate II in Hospitality (Operations) is the entry-level qualification you could consider doing..

What personal attributes do I need?

The personal attributes you need to work as a housekeeping attendant include:

  • Good interpersonal skills and presentation
  • A commitment to providing a high standard of customer service
  • The ability to work quickly and efficiently under pressure
  • The willingness to learn and ability to follow procedures
  • A high level of personal cleanliness and hygiene

How many hours can I expect to work in a week?

Housekeeping attendants are employed on a full-time, part-time or casual basis. It is important that you are flexible in your availability and willing to work evenings, weekends and public holidays.

What are my employment prospects?

Employment prospects are good for enthusiastic, committed individuals who have excellent customer service skills and pay attention to detail. How do I find a job as a housekeeping attendant? Go to discoverhospitality.com.au/jobs, this is a website dedicated to helping you find employment in the hospitality industry. Or send an email and your resume to the hotels or motels you would like to work at. Follow up your approaches.

WHAT CAN I DO?

Porter

Porters or bell attendants are often the first members of staff to greet visitors on their arrival at a hotel, creating that all important first impression of the organisation and how it provides services for its guests.

What would I do?

As a porter, your main task would be to look after guests’ luggage, including both loading and unloading it and moving it between different areas of the hotel. You may also provide additional services for guests such as showing them to their rooms, liaising with taxi and bus drivers and running errands. You could be required to park guests’ vehicles. Depending on the size of the hotel or motel, porters may perform some concierge duties as well. Performing these extra tasks provides an excellent opportunity to learn different skills and gain knowledge that is vital if you want to move up in the industry.

What training do I need?

Formal qualifications aren’t required to work as a porter; however a relevant nationally recognised qualification would help prepare you for work in this industry and to move forward in your career. The Certificate II in Hospitality (Operations) is the entry-level qualification, providing the basic skills to work as a porter. The Certificate III in Hospitality (Operations) provides additional training to develop a broader range of skills.

What personal attributes do I need?

The personal attributes you need as a porter focus on customer service skills. You should have:

  • Good interpersonal skills and presentation
  • Good communication skills
  • A commitment to providing excellent customer service
  • The ability to work quickly and efficiently under pressure
  • The ability to follow instructions and procedures

A current driver’s licence may be a requirement

How many hours can I expect to work in a week?

Porters are normally employed on a full-time basis; however, there are opportunities to work part-time or casually. It is important that you are flexible in your availability and willing to work evenings, weekends and public holidays.

What are my employment prospects?

Employment prospects are good for enthusiastic, committed individuals who have excellent customer service skills.

How do I find a job as a porter?

Go to discoverhospitality.com.au/jobs, this is a website dedicated to helping you find employment in the hospitality industry. Or send an email and your resume to the hotels or motels you would like to work at. Follow up your approaches.

WHAT CAN I DO?

Reservation Agent

Reservations sales agents are responsible for selling accommodation to prospective guests. They help to build that first all-important impression for guests and industry partners that the hotel or motel they represent provides the highest standard of service in a friendly, courteous and efficient manner.

What would I do?

The tasks of a reservations sales agent involve providing advice about, and processing reservations; working either personally with clients or through travel agents and other travel industry partners. These tasks may be carried out by telephone, facsimile, email or via websites. Reservations sales agents have an important role in helping to maximise the use of the accommodation, facilities and other services offered by the business.

What training do I need?

Formal qualifications aren’t required to work as a reservations sales agent; however a relevant nationally recognised qualification would help prepare you for work in the industry and to move forward in your career. The Certificate II in Hospitality (Operations) is the entry-level qualification, providing the basic skills to work in this or a number of other positions in the hospitality industry. The Certificate III in Hospitality (Operations) provides additional training to develop a broader range of skills.

What personal attributes do I need?

The personal attributes you need as a reservations sales agent focus on customer service skills. You should have:

  • Excellent interpersonal and communication skills
  • A confident telephone manner
  • Good organisational and time management skills
  • The ability to pay attention to detail
  • The ability to work as part of a team

How many hours can I expect to work in a week?

Reservations sales agents are normally employed on a full-time basis; however, there are opportunities to work part-time or casually. It is important you are flexible in your availability as there may be evening, weekend and public holiday work involved.

What are my employment prospects?

Employment prospects are good for enthusiastic committed individuals who have excellent customer service skills.

How do I find a job as a Reservations Sales Agent?

Go to discoverhospitality.com.au/jobs, this is a website dedicated to helping you find employment in the hospitality industry. Or approach the hotels and motels you would like to work in and ask to talk to them about employing you. Leave a copy of your resume with them and follow up your approaches.

What can I do?

The hospitality industry is growing and there’s a shortage of good people to fill these great jobs right now!