About Discover Your Career
Welcome to Discover Your Career, an online career resource developed by the National Tourism Alliance with the support of the Federal Government to promote tourism and hospitality career pathways in high demand occupations and regions, in line with the Tourism 2020 strategy.
The site offers career advice, training opportunities and the latest job vacancies, all in one convenient online platform, coupled with the Skills Passport industry application where you can build and promote your own professional profile and find that position that’s just right for you!
Tourism and Hospitality Careers Council
The Tourism & Hospitality Careers Council (THCC) has been established and charged with the responsibility for the continuation of ‘Discover Your Career’.
Membership of the THCC is by subscription with members drawn from industry associations, major training providers (both public and private), providers of Group Training services to the industry, academic institutions, and major tourism and hospitality operators.
The THCC determines and drives the long term career development strategy for tourism and hospitality through the Discover suite of websites.
- Restaurant & Catering Australia (R&CA)
- Queensland Tourism Industry Council (QTIC)
- TAFE SA
- Hospitality Training Network (HTN)
- TAFE QLD, Brisbane, College of Tourism and Hospitality (COTAH)
- William Angliss Institute
- TAFE NSW
- Austrade, Tourism Division
- Careers Australia
- The Star Sydney
- International Convention Centre
William Angliss Institute
William Angliss Institute is the Government endorsed specialist training provider for the foods, tourism, hospitality and events industries, delivering a range of courses within Australia and internationally. With around 22,000 students enrolling each year, the Institute offers a broad range of training and education programs including accredited traineeships and apprenticeships, certificates, diplomas and advanced diplomas, short courses, graduate certificates and degrees.
Celebrating its 75th anniversary in 2015, the Institute has earned a strong global reputation through the delivery of innovative training solutions and consultancy services to clients across Australia and abroad.
Established in 1940, the main campus is located in the heart of Melbourne’s central business district.
Over the years, the Institute has grown nationally with a campus in Sydney and offices in Brisbane, Adelaide and Perth, servicing both metropolitan and regional areas across the country. It also delivers specialist training through four joint-venture campuses in China and through various international consultancy projects throughout the world.
William Angliss Institute prides itself on having passionate and dedicated people, with long standing industry ties, who contribute their knowledge and experience in delivering training of the very highest standard.
Visit www.angliss.edu.au for more information.
Staff profile: Paul Whitelaw, Associate Director, Higher Education and Quality
Paul is the Associate Director, Higher Education and Quality at William Angliss Institute. He was Chair of the Council of Australian University Tourism and Hospitality Education (CAUTHE) from 2008-2013.
Prior to joining William Angliss Institute, he was a senior lecturer at Victoria University. Whilst at Victoria University he received the VC’s Award for Teaching Excellence in 2001. Paul co-chaired the University’s Task Force into Student Transition and Attrition in 2002. Paul has been the senior investigator in several projects worth more than $250,000 in total for the Sustainable Tourism Cooperative Research Centre.
Since 2008 he has variously led or been a team member in Commonwealth Govt. funded projects worth more than $800,000, covering such diverse areas as; academic literacy, acculturation strategies for Chinese students in Australian universities, the hospitality curriculum, simulations and other online pedagogies.
Paul is currently leading a Commonwealth Government funded project which is setting academic standards for tourism, hospitality and events undergraduate and post graduate courses. He has published extensively in the areas of curriculum development and the development and deployment of digital supported pedagogies. His PhD investigated the psychosocial factors that drive career progression and success in the hospitality industry.
Staff profile: Dan Mabilia, Associate Director, VET
Prior to commencing work in the TAFE system Dan previously had roles in hospitality at the operational and management levels after teaching for some years in the secondary high school system. Further post graduate studies in Business Administration led to lecturing roles at William Angliss Institute and further as Senior Educator, Centre Manager for Hospitality, Manager International Education and more recently Associate Director of Vocational Education and Training. Working in TAFE for 18 years his key achievements include working as part of the team developing the first Bachelor Degree at William Angliss Institute and introducing innovation in delivery of VET programs to meet industry needs and offer students valuable learning experiences.
His role as Manager International Education for 7 years was significant in the development of the international programs for both vocational and higher education and he was Chair of the Victorian TAFE International network in 2011/12.
In his current role his focus continues to be on balancing the needs of industry for skilled workers, providing work experience opportunities within vocational courses and encouraging opportunities for careers in Tourism.
Queensland Tourism Industry Council
QTIC is the peak industry body for tourism in Queensland. A private sector, membership-based organisation, QTIC represents the interests of the tourism and hospitality industry across the state. QTIC’s primary objective is to achieve the best outcomes from Queensland’s tourism potential.
Queensland’s 13 Regional Tourism Organisation (RTOs) are members of QTIC in addition to 18 industry sector associations and more than 3,000 regional members operating in all sectors of the tourism industry. QTIC works in partnership with government agencies and industry bodies at a local, state and national level, to strengthen the voice of tourism in all relevant policy forums.
A strong voice for tourism can support a strong tourism industry. In turn, a strong tourism industry drives sustainable business and product development, stimulates business attraction and investment, develops workforce skills and training and supports tourism jobs and business.
Restaurant & Catering Australia
Restaurant & Catering Australia (R&C) is the national association that leads and represents the interests of the 35,000 restaurants and catering businesses across Australia. In addition to actively pursuing national issues and projects of relevance to its members (such as workplace relations), R&C is committed to ensuring that the industry is recognised as one of excellence, professionalism, profitability and sustainability within its broader social and economic contribution. This includes promoting and advocating the value of the restaurant experience to the public.
Staff profile: John Hart
John Hart is the Chief Executive Officer of the Restaurant & Catering Australia Association and has been in that position for 13 years. John has extensive experience in the industry, prior to working at R&CA, he was the Executive Officer of Tourism Training New South Wales (the State Industry Training Advisory Body for tourism and hospitality).
John has studied hospitality management at the Ecole Hoteliere Lausanne and has dedicated his working life, so far, to skills development in the accommodation and food service industry. John is also currently the Chair of the Board of the Service Industry Skills Council and the National Tourism Alliance and on the board of the National Centre for Vocational Education Research.
HTN Hospitality Employment SolutionsHTN is the largest group employer of apprentice chefs in Australia and has employed and supported in excess of 10,000 apprentices to date. HTN recruits and employs enthusiastic and career minded hospitality apprentices and trainees for placement within its Network of host employers. HTN currently employs over 450 apprentice chefs and hospitality trainees in 200 establishments throughout NSW and the ACT. A chef by trade, Michael also spent some ten years in management positions within registered clubs before taking up roles in the Vocational Education and Training sector. Michael was elected Vice Chairman of the Group Training Association of NSW (GTA NSW) in 2007 and served through to 2011, is currently a Director of Group Training Australia (GTA) and is a passionate advocate of group training and the hospitality industry.
Organisational OverviewHTN is a not for profit Group Training Organisation (GTO) established by the hospitality industry some twenty four years ago to provide a committed, competent and skilled workforce for the future. HTN’s core business is to recruit and employ enthusiastic and career minded food service apprentices and hospitality trainees for placement within its network of host employers. We are proud to have employed and supported over 11,000 apprentice chefs to date. Our services encompass the recruitment, employment and ongoing monitoring and support of young people in the hospitality and food service industries. Our team of Industry Advisors are from industry and provide regular onsite mentoring support and career counseling and ensure that apprentices are receiving quality training both on the job and at TAFE. We believe that our apprentice employees and host employers should be valued equally as clients and our support services reflect this at all times. We meet our objective by operating to Group Training Organisation criteria, placing apprentices and trainees in quality host employer venues for on the job training while we act as their legal employer with responsibilities for their “Training Contract”. HTN’s apprentices are then provided the opportunity to experience a variety of host employer venues throughout the training period as opposed to training in just one establishment for three years. HTN has evolved its service offering considerably over the years as a result of a shifting market and the changing needs of our clients. Like many GTO’s, HTN made the strategic decision to focus on broader workforce development and now offers services that include:
- HTN Recruit: A quality low cost recruitment agency that specialises in the recruitment and placement of qualified chefs.
- GTO services in the meat retailing industry: HTN now employs and supports a significant number of apprentice butchers across NSW.
- Training and assessment: HTN’s Industry Advisors provide accredited training and assessment for HTN apprentices under agreements with a number of TAFE NSW Institutes.
- Employment opportunities in London: Through our partnership with Just Chefs International, HTN offers employment opportunities in London to our graduating apprentice chefs.
- Skills Advisors: HTN’s Industry Advisors are part of the Skills Advisor Network under the Workforce Futures Program.
Staff profile: Michael Bennet, Chief Executive OfficerMichael Bennett has been employed at HTN – Hospitality Employment Solutions for some eleven years collectively in capacities that included Operations Manager and Marketing & Business Development Manager. From 2005, he was the CEO of a boutique consultancy that specialised in supporting Group Training Organisations to meet their compliance obligations as well as assisting them to develop business & marketing strategies before returning to HTN two years later to take up the role of Chief Executive Officer in October 2007.
At TAFE NSW, we have over 300,000 students choosing to study with us every year as we are Australia’s leading provider of vocational education and training. We are committed to our students, the role we play in changing lives, and opening up opportunities through learning.
We operate as a network of Institutes, offering the best campus-based, flexible, online and work-based learning. Collaboration, diversity and the strong relationships between our Institutes contribute to and magnify the value of TAFE NSW and importantly, the benefits that we deliver to communities and the economy of NSW.
Our award-winning teachers are industry professionals who pride themselves on keeping up to date on the latest industry trends and best practice. They have a great range of industry contacts and worldwide experience that benefits students with their studies.
As Head of Commercial Cookery at Illawarra College, Steve is passionate about helping his students to achieve. His high level of industry skills is coupled with strong communication skills and a strong purpose to guide and encourage learners to strive to reach their goals.
Steve has trained up-and-coming chefs for the past 12 years and can boast of a strong track record for the success of his students within the hospitality industry. He is a great example of a teacher who adapts content to meet the characteristics of his students. In 2014 Steve was named VET Teacher/Trainer of the Year at the Australian Training Awards.
Herve began his culinary career path at the Ecole Hoteliere in St Chamond, France where he specialised in pastry and achieved a Masters of Patisserie Chocolatier Glacier and Catering and a Meilleurs Ouvriers de France (MOF) Glacier (ice cream making), it’s the most prestigious title a culinary professional can possess in France.
Herve is extremely passionate about educating students at the Northern Sydney Institute and giving them the tools and skills necessary to achieve excellence in cooking and baking. He believes that the new Australian Patisserie Academy does just that – “the Academy provides cutting edge expertise, helps people to sharpen their skills and creates an elite professional spirit.”
TAFE SA’s Regency International Centre for Hospitality, Tourism and Food Studies has successfully provided vocational education and training (VET) programs and services domestically and internationally for 40 years. During this time we have built a reputation for excellence, innovation and VET sector leadership evidenced through the many distinguished industry awards bestowed upon our organisation.
The vision for our AUD $65 million purpose-built training facility (opened in 2002) was to create a state-of-the art international education resort — a place where students could come to study, live and recreate in a safe, supportive, inclusive and stimulating learning environment.
Underpinning this vision was a commitment to work in partnership with all key stakeholders to deliver ‘real skills for real jobs’, thus contributing to the economic prosperity of South Australia.
Annually over 6,000 students choose to enrol in courses with us ranging from Certificate level 1, through to Advanced Diplomas and Vocational Graduate Diplomas. The tentacles of our impressive student alumni span the globe, with our graduates employed in management, supervisory or entry-level positions in enterprises of all sizes across the hospitality, tourism and food processing industries.
Our consistent achievement of over 90% employment outcomes for hospitality and tourism graduating students and high levels of student and employer satisfaction are testament to our success in delivering on our vision.
In addition to providing high quality training programs for students and enterprises locally and nationally, we have a proven track record of delivering customised programs and services to a broad portfolio of international clients.
We believe that our competitive business strengths lie in our:
- commitment to building mutually beneficial long-term business relationships.
- team of highly skilled, professional and passionate teaching staff.
- ability to design and deliver high quality vocational education and training programs that meet the needs of students, industry and the broader community; and
- strong partnerships with the schooling and university sectors, facilitating smooth transitions and excellent study pathways.
In summary, we are very proud of our history — a history built on visionary leadership, hard work and a willingness to experiment with new ideas and approaches.
Staff profile: Madeleine Frost
TAFE SA Director of the Tourism, Hospitality & Creative Arts Business Unit
Madeleine is a highly experienced Director, with demonstrated ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets and fast-paced environments.
Madeleine has strong educational qualifications and private business experience, with a track record of more than 13 years hands-on experience in the vocational education and training sector in strategic planning, business unit development, and international projects including consultancy, licensing and auspicing.
- Hospitality & Commercial Cookery
- Tourism & Travel
- Bakery Studies & Patisserie
- Meat Studies and Food & Beverage Processing
- Hairdressing & Beauty Therapy
- Visual & Performing Arts including: Fashion; Footwear and Leather; Music; Screen and TV; and Professional Writing
- Creative Industries
Staff profile: Andrea Bartetzko, TAFE SA Education Manager
As a qualified educator and a South Australian flexible learning leader recipient, Andrea challenges the status quo in delivery methodologies, and has a passion for exploring new means of engaging learners with vocational experiences in industry, to encourage town ambassadorship, and develop workforce capability in metropolitan, regional and remote areas.
Andrea leads a team of highly qualified, united, ethical and dynamic educational practitioners with current strong links to the tourism, travel and events industries. She is a member of the Skills For All Regional Network in the Limestone Coast, and a past member of the University of South Australia Regional Engagement Network.
- Tourism (operations, guiding, eco-tourism, holiday parks and resorts)
- Cleaning Operations
Staff profile: Belinda McPherson, TAFE SA Education Manager Hospitality and Commercial Cookery
With over 20 years experience in the Hospitality and Tourism industry, Belinda is currently Vice President and South Australian Executive Representative on AUSTAFE, the professional association of senior TAFE Managers which is committed to excellence in Vocational Education and Training. Belinda was also the South Australian Executive Member of the Australian TAFE Tourism and Hospitality Educators Association Inc for eight years. With extensive industry connections and a passion for hospitality and cookery, Belinda leads a large, dynamic, responsive and committed team.
- Hospitality, Cookery, Tourism and Events
- Enterprise Development Consultancy including International engagements
COTAH, TAFE QLD Brisbane
The College of Tourism & Hospitality is generally known and referred to as COTAH and is based in Southbank, Brisbane’s premier tourism, event and entertainment precinct. COTAH is a part of TAFE Queensland, Brisbane (RTO No. 0275 | CRICOS No. 03020E) and trains over 750 apprentices and over 1200 Certificate and Diploma students a year.
COTAH were finalists in the Tourism QLD Awards 2013 (Tourism Education Provider) and is one of Australia’s leading providers of hospitality, cookery, tourism & event education with a reputation for leading edge culinary arts courses and highly industry focused hospitality, tourism and event programs.
With COTAH’s main training centre situated in the heart of Brisbane’s dynamic Southbank district, students can take advantage of a wide range of relevant Industries to support their learning and employment opportunities…like 5-star hotels, restaurants, cafes, bars, exhibition and conventioncentres, outdoor event venues, sporting stadiums, theatres, museums, performing arts productions, river cruises & tourist attractions.
With COTAH’s proud history of quality training, coupled with an innovative and modern approach to meeting both learner and industry needs, our graduates are sought after both in Australia and overseas (including with Disney USA!)
Our exciting and dynamic courses are renowned and recognized internationally – and many of our teachers have international experience from some of theworlds leading brands (including The Savoy, ACCOR, Holiday Inn, Pan Pacific, Sofitel, Ramada, FlightCentres, Emirates Airlines, Brisbane Convention & Exhibition Centre and the London International Exhibition and Convention Centre). So we can really support you in becoming highly skilled… and maybe even an award winner in QLD, Australia, Germany, Switzerland or France, just like past TAFE graduates.
On many of our courses, you’ll see the industry first hand with site tours, get insider knowledge from guest speakers and be immersed in industry experiences with our Industry Based Projects – with partners like O’Reillys Resorts, Queensland Performing Arts Centre, Sofitel, Brisbane Marketing, historic Newstead House, theJephson Hotel, The Point Hotel, Rydges Hotel and the RNA “Ekka “.
And our relationships with Industry associations like the Australian Culinary Federation, Queensland Tourism Industry Council, Restaurant and Catering Association and the Tourism & Hospitality Careers Council ensure we are keeping up to date with not only what’s on trend in our Industries now, but of planned and potential developments in the future.
Plus our world-class facilities at Southbank include: 14 state-of-the-art commercial training kitchens; a Master-Class demo-kitchen, two fully-equipped modern training restaurants (including Brisbane’s renowned “66 on Ernest” high-end restaurant and functioncentre and “Pathway’s Bistro”); a club-style training bar and cellar; Gallileo and Amadeus Travel Reservations system; Opera Hotel Reservations system; multiple computer training rooms andwifi; event spaces; modern auditoriums, workshops, classrooms and learning hubs, plus access to all of TAFE services like the library, gym and student services.
As part of Queensland’s established TAFE network, we can offer our students and corporate clients a reliability, longevity and extensive infrastructure that many of our competitors can’t. And we also provide flexible, industry relevant programmes by working with industry partners and associations and adapting our delivery to an ever-changing modern world and workforce. (And after all, we are from the hospitality and tourism industries so we are used to a fast-paced, customer focused environment!).
So with the weight of a powerhouse education provider like TAFE Queensland Brisbane behind you, as well as COTAH’s strong position and reputation with Industry – our students, apprentices and trainees gain a significant competitive edge right on the door step of Australia’s leading tourism and hospitality state.
Here’s a glimpse of what you can study with COTAH:
- Hospitality & Hotel Management
- Travel and Tourism
- Event Management
- Commercial Cookery & the Culinary Arts
- Patisserie & Bakery
- Food and Beverage
- Kitchen Operations
- Catering Operations
- Sports Management
- Leadership and Management Development
- Meat Retailing (Butchery)
Staff profile: Maria O’Dea
Director of Faculty, Business, Hospitality and Personal Services
Maria is the Director of Faculty, Business, Hospitality and Personal Services for TAFE Queensland Brisbane and also Director of it’s renowned College of Tourism and Hospitality (COTAH). Maria has extensive experience in the Hospitality, Tourism and Events Industries, including:
- Head of HR & Training – ExCeL London, the London International Exhibition & Convention Centre
- Founder & Managing Director – London Hotel & Tourism School | The Event School London
- Senior Training Consultant – The Millennium Dome London (now The O2 Arena)
- National Group Manager – The Hospitality Training Company Australia (now Angus Knight/Jobfind)
- Operational, Sales and Management roles – ANA Hotels, Pan Pacific Hotels, Ramada Hotels, Top Deck Tours (Europe) and Caxton Jazz Hotel.
Maria studied business and hospitality management at University of Queensland and is passionate about developing innovative pathways for new talent into the hospitality and tourism industries. She is an advocate of experiential learning and industry connected training as the ideal teaching methodologies for the dynamic, customer focused industries that students are preparing to enter.
Careers Australia is one of Australia’s largest training providers. With 15 campuses located throughout Australia, our facilities and staff offer world class academic and student support.
Our extensive offering of accredited short courses, apprenticeships, traineeships, certificates and diplomas we provide creates thousands of pathways into employment and further education across a range of industries.
At Careers Australia, the student is at the centre of what we do. Our core focus is providing our students with the very best training, through a range a flexible learning options, and ensuring that the qualifications and skills we deliver to our students meet the needs of industry and the job.
Established in 2006, Careers Australia has grown to become one of the leading private providers of quality Education and Training in Australia. To date, Careers Australia has graduated over 24,000 students across multiple Campuses throughout Australia.
Careers Australia’s 16 Campuses are located across five states including Queensland, New South Wales, Victoria, South Australia and Western Australia. Careers Australia are meeting the needs and changing the landscape of education by delivering training through a combination of delivery methods including on and off-the-job, on campus, online and a flexible blended delivery of these methods.
At Careers Australia we deliver qualifications and training programs which service a broad cross-section of industries including:
- Aged Care, Nursing and Health Services;
- Automotive; Building and Construction;
- Business and Management;
- Early Childhood;
- Hospitality and Retail;
- Engineering and Civil Construction
Careers Australia brings to the table award winning quality education and professional teaching staff with current industry experience. With a staff of 1,200 dedicated professionals and a student body of 215,000, Careers Australia is well positioned to deliver on the skills needed to build Australia’s future.
Staff Profile: Patrick McKendry
Managing Director – Careers Australia
Patrick is the Managing Director of Careers Australia (CA).
Prior to commencing in his current role as Managing Director for Careers Australia, Patrick had been an industry advocate in major policy issues such as vocational education and training and employment programs, labour market reform, trade practice and competition policy for various industry bodies.
From 2006 to 2009, Patrick was Chairman of TVET Australia Pty Ltd. The owners of TVET Australia are the State, Territory and Commonwealth Ministers for Vocational and Technical Education (VTE). TVET’s primary role is to provide support services for the key stakeholders in Australia’s VET system.
In 2006 the Commonwealth Government appointed Mr McKendry as Chairman of the National Quality Council (NQC). The NQC brings together industry, employee, government and practitioner representatives to oversee and support the current and future quality of vocational and technical education across Australia. Patrick’s term as Chair of the NQC finished at the end of 2009.
Mr McKendry was also appointed as Director of the Worker’s Compensation Regulatory Authority (Q-Comp) Board by the Queensland Government in 2006. He also served as Chairman of the Finance and Audit Committee for this Board. Patrick’s term expired in June 2012.
Mr McKendry in 2011 was appointed by the Queensland Government as a Director of the Queensland Manufacturing Institute (QMI Solutions). QMI Solutions is dedicated to improving the skills, performance, innovation and capability of the Queensland Manufacturing Industry.
In June 2012, Mr McKendry was appointed by the Queensland Government as a Member of the Skills and Training Taskforce. The Taskforce has been commissioned by the Government to review Queensland’s Training System.
In January 2014, Mr McKendry was appointed as a member of the Queensland Government International Education and Training Advisory Council (IETAC). The Council has a specific focus on developing a long term strategy to ensure Queensland international education and training is world class, responsive and robust.
The Star Sydney
The Star is Sydney’s only world-class casino and entertainment destination. The Star offers award-winning chefs and restaurants, luxury hotel accommodation and serviced apartments, a 14-room day spa, an international designer retail collection as well a world-class casino and international nightclub Marquee.
The $100 million Star Event Centre is a state-of-the art multi-use venue and has hosted more than 250 events since opening in January 2013, including The AACTA Awards, The ARIA Awards, The Premiere of World War Z, charity events for the Starlight Foundation and Tour de Cure and international talent such as Ricky Martin, Seal, Cold Play and Alicia Keys.
International Convention Centre
ICC Sydney is Asia Pacific’s premier integrated convention, exhibition and entertainment precinct, underlining Sydney’s place as one of the world’s most desirable meeting and event destinations and providing the ideal platform to collaborate and innovate.
ICC Sydney Careers
Visit www.iccsydney.com.au for more information.
Staff Profile: Mathew Paine
Director of Human Resources
Mathew Paine is currently the Director of Human Resources at International Convention Centre Sydney (ICC Sydney). Mathew is a HR practitioner with over 16 years of senior Human Resource Management experience within the private and not for profit sector in both Australia and the UK. As ICC Sydney’s Chief Human Resource Officer, Mathew is helping to create a world-class HR department at ICC Sydney, attracting and developing the best talent and building a culture of engagement, agility and innovation. Under Mathew’s leadership, ICC Sydney has instituted best practice and industry leading human resources practices.
Mathew earned a Masters Degree in Strategic Human Resource Management from East London University and a Masters Degree in Labour Law & Relations from Sydney University. He is accredited as a Chartered Member of the Chartered Institute of Personnel and Development (CIPD, U.K) and a Certified Professional of the Australian Human Resources Institute (AHRI, Australia). Mathew is a strategic thinker with the ability to practically implement human resources initiatives and deliver results in complex and fast paced environments.